Community Services Consulting.

The ever-changing community services environment is being driven by major government reforms and a growing demand for greater quality and choice.

As a business, you need to understand and adapt to these changes to remain competitive, profitable and two steps ahead of the rest. That's where our community services Consulting & Business Support play a key role.

Reach Further. We’ll help you get there.

Just like you, we have had to overcome enormous challenges to get to where we are. It’s not easy to manage the everyday whilst trying to anticipate and plan for changing operating environments.

That’s where we come in. With real on-the-ground experience, our community services consultants have the expertise and genuine desire to drive success in your organisation to get you to where you want to go.

  • Registration, Renewal & Compliance
  • Community Services Expertise
  • Business Planning & Strategy
  • Marketing Projects & Services
  • Education, Workshops & Training
  • Quality Management Systems
  • NDIS
  • Aged Care
  • Compliance

National Disability Insurance Scheme (NDIS)

Since 2016, we’ve helped hundreds of businesses across Australia register as NDIS providers. Whether you’re going through Verification or Certification, our team can support you through the entire process.

  • Choose the way you want us to support you through registration, to suit your needs and budget.
  • Get high-quality, tailored policies and procedures and other supporting documents and forms.
  • Seamlessly navigate the entire registration process.
  • Understand your responsibilities as a provider and what ‘best practice’ looks like.
  • Learn how to operate confidently in the marketplace.

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Aged Care

Our dedicated aged care team to help you navigate the extensive aged care (home care) application process. We’ll work closely with you make sure you have all of you checks and balances in place and the required documentation for submission.

  • Receive full support through aged care application form (visit our aged care workshops to attend our next event)
  • Be provided a fully tailored policies and procedures manual to meet the new Aged Care Quality Standards (commenced 1 July 2019).
  • Includes a comprehensive Clinical Governance Framework for best practice clinical care.
  • Make sure you have the right resources, staff and quality systems in your organisation.

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Compliance

Registration is the first step in your compliance journey. That’s why we have built Australia’s most innovative compliance system for NDIS and Aged Care providers. You’ll be amazed at how easy we make it to understand everchanging standards and legislation and apply it to everyday practice.

  • Access amerginhub‘s innovative Read. Watch. Do. compliance support system.
  • Understand the changes and learn how to implement them.
  • Be confident you’re delivering best practice in your business.
  • Demonstrate continuous improvement at your next audit.

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  • Community Services Consulting
  • Project Management
  • Stakeholder Engagement

Community Services Consulting

Whether you need us to play the role as an educator, a catalyst for change, a resource, or a facilitator, our community services consulting team will help you make sound business decisions that are consistent with your long-term vision and trajectory.

  • Get help to transition to new funding models;
  • Effectively anticipate and navigate changing market trends;
  • Address specific challenges within your organisation; and
  • Get advice on best practice service delivery.

Let’s Work Together

Project Management

With Amergin managing your big projects, you’ll be able to focus on providing brilliant services to your clients and growing your business.

We take the time to understand your objectives and then design, implement and complete every project efficiently in a cost-effective way.

  • Get help to manage your stakeholders through mergers or acquisitions;
  • Request the development of industry reports based on thorough market research and industry trends; and
  • Assistance to implement ‘significant organisational change’ whilst minimising disruption.

Let’s Work Together

Stakeholder Engagement

We will help you understand the needs and expectations of your stakeholders including clients, staff and relevant government agencies like the NDIS Commission and the Aged Care Quality and Safety Commission.

We will then provide effective stakeholder engagement strategies to help you understand the ever-changing landscape you operate in and those that impact your business (and vice versa).

  • Stakeholder mapping to understand those that impact your business;
  • Engagement strategies to give you the best outcome from these relationships; and
  • Help to plan and execute communication activities to promote ongoing engagement.

Let’s Work Together

  • Business Plans
  • Strategic Plans
  • Marketing Plans

Business Plans

Organisations that utilise a business plan will always have the advantage over one that doesn’t. Whether you want to be the biggest community service organisation in the state or the most profitable, a good business plan gives you the vehicle to get you to where you want to go and help you anticipate any challenges you might face over the journey.

  • A clear vision for your organisation with a way to get there;
  • Greater clarity over all aspects of your operations;
  • An action plan that has clear purpose and direction; and
  • Greater ability to respond to change, guide growth and navigate the expansion into new markets.

Let’s Work Together

Strategic Plans

We’ll run strategic planning sessions (see Education & Training) with your team to make sure we capture the vision, direction, messaging and the goals of your business and importantly, how to utilise your valuable team members and their skills/expertise.

  • A short or long-term vision created with and for your team and its clients;
  • Understand where you want to go and how to get there; and
  • Overarching strategies to govern your business plan.

Let’s Work Together

Marketing Plans

The community sector has become a highly competitive space. It’s not enough anymore to simply ‘be seen’; you need to show the market what makes your organisation different from everyone else and why they should choose you.

For established NGO’s (Non-Government Organisations) that have been operating for over 20 years, having a marketing plan is no longer a luxury, rather an essential tool to stay viable.

  • Show the market what your experience counts for;
  • Project your unique market proposition, value system and services in a more effective way;
  • Have a better understanding of the market you’re operating in – know your audience, your competition and where you fit in; and
  • Employ the marketing and advertising tactics that will give you the best return on investment.

Let’s Work Together

  • Launch Programs & Services
  • Invigorate Your Brand
  • Create & Communicate

Launch Programs & Services

One of the best things you can do is show the market that you’re always moving forward with new programs or services to better serve your stakeholders. We will make sure you’ll get maximum exposure and impact!

  • Stay relevant and promote engagement with your stakeholders;
  • Deliver information and education in creative ways; and
  • Outshine competition with new offerings, resources and services.

Let’s Work Together

Invigorate Your Brand

Your brand tells your clients who you are and what you stand for. As your organisation continues to grow and change, it’s important your brand reflects who you are now and what makes you different to everyone else.

  • Infuse your business with new vitality;
  • Ensure your organisations’ image keeps up with changing marketplace; and
  • Stay relevant to your current audience or appeal to new markets.

Let’s Work Together

Create & Communicate

We love creative projects that tell a certain story; showcase innovation; or even change a conversation. Like to know what we’re doing to help other organisations do just that through our community services consulting model?

Book a Discovery Call

  • Provider Workshops
  • Management & Staff Training
  • Strategic Planning

Provider Workshops

For provider training and enablement that goes above and beyond the rest, we make sure these sessions are packed with valuable content, practical takeaways and useful resources to help you be the best you can be.

  • NDIS provider registration and renewal;
  • Aged Care provider approval;
  • NDIS/Aged Care compliance support;
  • How to turn ‘best practice’ into everyday practice; and
  • Understand how to deliver specialist services and supports.

Let’s Work Together

Management & Staff Training

Organisational training is one of our favourite things to do because we get to share our knowledge and expertise in a way that will invigorate your team, promote new ways of thinking and inject energy into your organisation.

  • Turn your managers into leader;
  • Get the best out of staff by helping them become more knowledgeable, productive and motivate; and
  • Bringing ‘consultative sales’ and ‘customer service’ into the community sector.

Let’s Work Together

Strategic Planning

Strategic planning will help chart the course by looking at the big picture, not just the everyday. Amergin’s strategic planning sessions will help your team create a common vision to which everyone is committed.

  • Inspire creative thinking around new opportunities for your organisation;
  • Understand what you need to do differently to get to where you want to go; and
  • Create a clear perspective of what the future looks like.

Let’s Work Together

  • Gap Analysis & Recommendations
  • Implementation

Gap Analysis & Recommendations

We’ll complete a thorough gap analysis (or internal audit) to ensure your organisation’s risk management, governance and internal procedures and processes are operating effectively. By understanding the areas for improvement, we can outline recommendations to address any areas of concern.

  • Recognise the effectiveness of your current quality management system;
  • Help prepare you for audit (identify any non-conformities); and
  • Identify areas that can be streamlined to improve efficiency and save money.

Let’s Work Together

Implementation

Once you’ve done gap analysis, we’ll work with your team to implement the changes to support efficiency, consistency and operational impact in your quality systems.

  • Amergin can coordinate implementation change from start to finish;
  • Know you’re doing things in the best way; and
  • Undertake training and improvement activities to emphasise continuous improvement, transparency and accountability from your team.

Let’s Work Together

Phoebe Tucker Program Coordinator | Primary Health Network Gold Coast

“The skill, knowledge, experience and cultural competency Amergin has brought to the work has been critical in moving a local Aboriginal and Torres Strait Islander service provide forward to adapt to changing funding and service environment.”

James O’Brien President | Prader-Willi Syndrome Australia

“Our recent business dealings with Amergin have proved fruitful and rewarding. They have delivered ahead of time and on budget and are highly professional organisation and we have no hesitation recommending their services.”

Leonie White Grants Officer | Down Syndrome Victoria

“Amergin's assistance throughout our registration process to become a NDIS service provider was excellent. They provided a professional, dependable and quality service that reduced our workload and made the process achievable.”

Amergin Insights

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