Social Impact Consulting Services

Grow and Scale Your Business

Trying to get your business to the next level, but not sure how?

As a community service organisation, we know you are 100% focussed on improving lives. This can make it hard to focus on the growth of your business and it can seem impossible to take your business to the next level.

That’s where we come in. We work with you to achieve sustainable growth that doesn’t compromise your culture or relationships with your clients.

We will also help you build your business so that you can step back and focus your energy on innovation and providing quality services to the community sector.

Some of the things we help with…

  • Increase profit (through scaling)
  • Grow business size
  • Expand service reach
  • Grow market share
  • Reduce operational costs
  • Diversify your services

Some of the things we help with…

  • Strategic and operational planning
  • Business Continuity planning
  • Plan development and implementation
  • Team workshop facilitation
  • Client engagement strategies
  • Market research and analysis

Business and Strategic Planning

Are you trying to get your business to a point where you are thriving, not just surviving?

Business disruption ‐ including what we’ve experienced as a result of COVID-19 – has taught us the importance of planning, adapting, and innovating to withstand such events.

Planning provides a strategic advantage that will help you maintain a clear vision and operational roadmap to help you get to where you want to go, even through uncertainty. Having a clear and transparent direction is not only important for business leaders but also for those who look after the day-to-day, so everyone understands where they fit and where the business is going.

Our team will help you set the foundation for a clear and exciting future that will put your business miles ahead of your competitors.

Improving Systems and Processes

As your organisation grows, your systems and processes tend to become more complex. Experience tells us these can contribute to greater inefficiencies, administration, and risk, while also decreasing transparency across the business. This doesn’t have to be the case.

When processes become complicated and difficult to control it is important to re-evaluate your situation and look to create efficiencies.

We will work alongside your team to improve efficiencies by reviewing, streamlining, and automating your processes – this will ultimately lead to fewer mistakes and delays whilst improving client satisfaction and your bottom line.

Some of the things we help with…

  • Audit existing systems and processes
  • Research and recommend improvements
  • Implement new systems and processes
  • Educate staff

Some of the things we help with…

  • Recruitment plan development and coaching
  • Succession planning
  • Training needs analysis
  • staff engagement framework
  • Performance management and supervision framework

Strengthen Team and Culture

Team culture is one of the most critical and undervalued elements impacting business performance.

When your team are passionate about your vision, enjoy coming to work, and provide exceptional care and services to your clients, your business thrives. Over time, problems can arise such as disengaged and underperforming staff, inharmonious work environments, declining customer service standards, and high staff turnover. This can leave you feeling weighed down and frustrated while also running the risk of irreversible damage to your reputation.

Imagine how much more efficient and productive your organisation would be if your team were intensely passionate about the organisation’s values and motivated towards a common goal?

We understand how difficult it can be to navigate these issues and can show you how to motivate your team towards a common purpose whilst instilling the unique vision and values that represent your business.

Audit and Quality Support

Audits can be one of the most daunting and costly experiences your organisation might face. In community services – including government-funded sectors such as the NDIS and Aged Care – audits become an ongoing reality and are necessary to ensure businesses are doing the right thing to those they support.

The first thing to remember when preparing for an audit is that compliance is much more than just ‘policies and procedures’. It’s about ensuring that business processes, operations, and practices are in accordance with the relevant regulatory requirements, industry standards, and community expectations.

Our compliance specialists will make sure you are ready for audit, build a new level of confidence in your processes, and provide the right tools to help you regularly monitor and review your quality systems.

Some of the things we help with…

  • Pre-audit scoping review
  • Internal documentation and process review
  • Online and/or onsite preparation support
  • Education and support for staff (pre, during and post audit)
  • Continuous improvement planning
  • Ongoing compliance support