Community Services Consulting.

Project Management

With Amergin managing your big projects, you’ll be able to focus on providing brilliant services to your clients and growing your business.

We take the time to understand your objectives and then design, implement and complete every project efficiently in a cost-effective way.

• Get help to manage your stakeholders through mergers or acquisitions;
• Request the development of industry reports based on thorough market research and industry trends; and
• Assistance to implement ‘significant organisational change’ whilst minimising disruption.

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Stakeholder Engagement

We will help you understand the needs and expectations of your stakeholders including clients, staff and relevant government agencies like the NDIS Commission and the Aged Care Quality and Safety Commission.

We will then provide effective stakeholder engagement strategies to help you understand the ever-changing landscape you operate in and those that impact your business (and vice versa).

• Stakeholder mapping to understand those that impact your business;
• Engagement strategies to give you the best outcome from these relationships; and
• Help to plan and execute communication activities to promote ongoing engagement.

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Strategic Plans

We’ll run strategic planning sessions (see Education & Training) with your team to make sure we capture the vision, direction, messaging and the goals of your business and importantly, how to utilise your valuable team members and their skills/expertise.

• A short or long-term vision created with and for your team and its clients;
• Understand where you want to go and how to get there; and
• Overarching strategies to govern your business plan.

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Marketing Plans

The community sector has become a highly competitive space. It’s not enough anymore to simply ‘be seen’; you need to show the market what makes your organisation different from everyone else and why they should choose you.

For established NGO’s (Non-Government Organisations) that have been operating for over 20 years, having a marketing plan is no longer a luxury, rather an essential tool to stay viable.

• Show the market what your experience counts for;
• Project your unique market proposition, value system and services in a more effective way;
• Have a better understanding of the market you’re operating in – know your audience, your competition and where you fit in; and
• Employ the marketing and advertising tactics that will give you the best return on investment.

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Invigorate Your Brand

Your brand tells your clients who you are and what you stand for. As your organisation continues to grow and change, it’s important your brand reflects who you are now and what makes you different to everyone else.

• Infuse your business with new vitality;
• Ensure your organisations’ image keeps up with changing marketplace; and
• Stay relevant to your current audience or appeal to new markets.

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Create & Communicate

We love creative projects that tell a certain story; showcase innovation; or even change a conversation. Like to know what we’re doing to help other organisations do just that through our community services consulting model?

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Management & Staff Training

Organisational training is one of our favourite things to do because we get to share our knowledge and expertise in a way that will invigorate your team, promote new ways of thinking and inject energy into your organisation.

• Turn your managers into leader;
• Get the best out of staff by helping them become more knowledgeable, productive and motivate; and
• Bringing ‘consultative sales’ and ‘customer service’ into the community sector.

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Strategic Planning

Strategic planning will help chart the course by looking at the big picture, not just the everyday. Amergin’s strategic planning sessions will help your team create a common vision to which everyone is committed.

• Inspire creative thinking around new opportunities for your organisation;
• Understand what you need to do differently to get to where you want to go; and
• Create a clear perspective of what the future looks like.

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Implementation

Once you’ve done gap analysis, we’ll work with your team to implement the changes to support efficiency, consistency and operational impact in your quality systems.

• Amergin can coordinate implementation change from start to finish;
• Know you’re doing things in the best way; and
• Undertake training and improvement activities to emphasise continuous improvement, transparency and accountability from your team.

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