Top 3 Care Management Systems I NDIS & Aged Care Providers

As the NDIS and Aged Care sectors reform (and expand) we are seeing a growing number of emerging Care Management Systems (CMSs) entering the market – each offering their own unique blend of functionality, sophistication and design.

While they differ in appearance and features, they all share a common desire to help service providers manage their operations, improve efficiencies and deliver transparency on areas like financials, staff activity and client care. So which one is right for your organisation?

We’ve reviewed a number of these systems and hand selected what we consider to be the best 3 platforms for Australian service providers, based on specific criteria.

Top 3 Care Management Systems Comparison Table

Name Ideal For Sector/s Cost Integration Inclusion Australian Company Setup Fee Monthly Fees Minimum Subscription Discount Offers (by Pnyx) Market entry -small to medium service providers Aged care and NDIS Based on credit purchased (affordable and flexible) Not part of standard package (option to include more) Yes No Yes N/A YES! Join amerginhub
VisiCase Established medium to large – service providers Aged Care, NDIS, employment, mental health and language services Based on number of clients Comprehensive with advanced module integration Yes Yes Yes 3 Years YES!
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SupportAbility Medium-sized service providers NDIS Based on number of staff Partial (option to include more) Yes Yes Yes 12 Months No

Care Management Systems |


Why you’ll love it is a fast-growing Australian Care Management System used across both the Disability and Aged Care sectors – and it’s not by chance.

Pnyx have developed a completely cloud-based, highly secure platform that gives your staff the ability to update records, update participant goals and assign tasks from laptops, iPads or even smart phones.

One of the biggest reasons I like is around its fundamental design to be represented as a social system where participants can be managed in a ‘circle of care’. This not only promotes team collaboration but also gives you the ability to ‘share circles’ across multiple organisations.

Aged Care providers have the added benefit or being able to utilise an interface with the Federal Government’s Department of Social Services for improved claiming processes.

Be aware

It’s not as comprehensive as other platforms and doesn’t offer features like built-in payroll, accountancy or comprehensive reporting.

It also doesn’t have a CRM function, meaning you can’t use it to utilise for marketing purposes such as tracking prospective clients or utilising for marketing campaigns.


It’s not a Porsche, but then again, it doesn’t pretend to be.

If you are looking for a smart, practical and effective care system but not fussed with bells and whistles, this is the platform to go with. It’s well-suited to young / growing businesses who want something intuitive, reliable and secure but don’t have a big budget – if you can use Facebook, you can use

Care Management Systems |

Care Management Systems | VisiCase


Why you’ll love it:

Visicase is a comprehensive, cloud-based care management platform that ticks all the boxes (plus quite a few more).

What I particularly like about Visicase is the attention to smaller details with a significant emphasis on streamlining workflow and automating processes. The Platform comes with integrated rostering, accounting and finance interfaces so you don’t need to worry about mix-and-matching other software. It’s also supported by a powerful workflow engine that keeps track of what needs to be done and by whom.

The platform boasts a user-friendly client portal that provides access to their secure portal so they take an active part in care planning and given transparency of their plan progress, tasks and budgets.

The final big tick comes from the Platform’s adaptability. Unlike other systems, VisiCase’s Platform is not confined to a single market environment, but rather has built in multi-sector proficiency. With a growing number of businesses choosing to extend services from just disability to also include aged care, employment (and more), this is a real benefit.

Be aware:

It’s hard to find flaws with systems as comprehensive and feature-packed as this one – but that’s exactly where it fails to address some business needs. It’s hard to ignore the point that Visicase has stormed ahead with system sophistication without keeping smaller service providers in mind who might be looking for something more basic and budget conscious.


Visicase is an impressive, multifunctional Care Management System that offers an ‘all-in-one’ solution for your organisation. It allows streamlining of remedial tasks, optimisation of resources and greater transparency on your broader operations. VisiCase does a good job at enabling individual care planning and budgeting as well as measuring progress towards desired outcomes.

With advanced integration facilities, intuitive workflow management and customisation, it’s really an all-in-one care management system that breaks many boundaries, making it very difficult to compete with.

Care Management Systems | VisiCase

Care Management Systems | SupportAbility


Why you’ll love it:

SupportAbility is a cloud-based platform specifically developed for the Australian disability sector – the National Disability Insurance Scheme (NDIS).

The platform allows providers to assess participant goal progress and support the changing needs of participants over time as well as plan, monitor and report on their funding. It comes with some solid reporting tools, with in-build functionality to make sure staff are recording everything they need to and following process. Providers can also track progress and report back to the NDIS which supports evidence-based service delivery.

While SupportAbility offers all the standard administrative tools like staff rostering and client scheduling, the platform includes a unique Human Resources module to support staff professional development and promote best practice.

The platform houses a good range of financial and reporting tools including full NDIS funding and budget management tools. An online learning centre means service providers are able to learn the system quite easily.

Be aware:

Having a platform that’s built to support organisations operating in a specific sector is great but has obvious disadvantages for organisations who are, or intend to, diversify their services across other sectors such as Aged Care, Child Care or Employment.

Supportability does have some very basic lead nurturing and marketing features, however, its primary purpose is care management. In addition to this, while SupportAbility can handle care management for clients in other sectors it does not manage billing or reporting and integrations for anything other than disability services.


SupportAbility offers a well-packaged platform, specifically designed for NDIS service providers. Amongst the list of other Care Management Systems available in Australia, SupportAbility sits (and is priced) somewhere in the middle.

The platform offers a great suite of features, designed to support evidence-based service delivery within a quality management framework. This works well for both clients (participants) and being cloud based, provides transparency for both staff and clients.

Care Management Systems | SupportAbility

If you’re interested in one of the above Care Management Systems, members of amerginhub are given access to exclusive discounts.

amerginhub is also your gateway to ongoing compliance community sector updates and much more!

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